customer service

frequently asked questions


Can you ship PLNTS to a home outside of Europe?

Despite a lot of interest it is unfortunately not yet possible for us to ship outside Europe because the journey is too stressful for our PLNTS and can cause them damage. Our team is working hard to find a way of packaging them safely to provide a solution for this, and as soon as we find a safe shipping method we will announce it on social media. Stay tuned!

I can’t wait to update my collection, are there any plans to add more products?

Certainly! We constantly have our ears to the ground, hoping to find new plants that meet our standards. Follow us on Instagram to get the latest community updates.

I love nature, how sustainable is PLNTS packaging?

Well you’ve come to the right place. We love plants (and nature), and our goal is to become 100% sustainable. Unfortunately finding the right sustainable packaging is still a real challenge but we are constantly trying to improve. All of our packaging is made from water bottles and other recycled materials. Have a look at the environment page to find out more.

What is the difference between BabyPLNTS, MiniPLNTS and PLNTS?

Our Baby Plants travel with what we call a “growth plug”, which is a biodegradable net to protect roots and keep soil together. They do not arrive with a nursery pot. As soon as you receive your Baby Plant, submerge its growth plug in water for 10 minutes before potting it to make sure it’s had plenty to drink. To give your plant the best start, we recommend a pot with a diameter of 9cm. Our Mini Plants arrive in a small nursery pot which they will be happy in for a little while, at least until they’ve grown a bit. We recommend that you transfer them into a pot of 11 cm when you’re able to. Our larger PLNTS (which come in M, L and XL sizes) are already all grown up and they’re comfortably at home in their plastic pot, so instead of worrying about repotting you can just go straight ahead and place them, pot and all, inside a decorative outer pot. We sell a whole range of unique designs in our online store, or you can go thrifting to find something completely you!

Which BabyPLNTS are included in the starter set?

This depends on the selection you make when you order the set, but you will always find a standard set of items; three healthy, cute baby plants, three small (9cm) terracotta pots with saucers, a bag of specially-formulated cutting soil, three water meters to make sure they get the water they need, and a special nutritional additive that you can add to their water to help them grow. It’s a perfect kit for starting your own PLNTS collection or for gifting to somebody else.

Will I get exactly the same plant as in the product photo?

Our PLNTS are grown naturally in our greenhouse so depending on the season, the weather, the parent plant and the age of the plant, the actual PLNT you will receive might vary a bit from what you see in the picture on the online store. In this way every PLNT is a unique object, and we wouldn’t have it any other way.


Help!! My plant has arrived damaged. What do I do now?!

That’s terrible news. Though, it sometimes happens, it’s always upsetting to hear. You’ve got a couple of options. 1. Take a look at the PLNTS doctor page and see if you can do anything at home to bring your plant back to life. 2. Alternatively, send an email, describing the nature of your issue and a picture of the broken order to

How long does it take for me to receive my beautiful order?

It’s great to hear you are adding to your collection! Have no fear, we ship orders every day. In our ordering process you can see how much time it takes for your PLNTS to arrive at your home.


Can the BabyPLNTS be replanted as soon as they arrive, and which pot and potting soil should I use for this?

Along with your order you will find a handy factsheet that explains step by step how to give your BabyPLNTS the best possible start in their new home. For the first growth phase of your BabyPLNTS it is important to use our specially-formulated cutting soil, which is engineered specifically to care for the delicate roots of baby plants. In our shop you can choose from a range of stylish BabyPLNTS pots. If you want to use a slightly larger pot go for it, but be careful how much water you give- larger pots often encourage overwatering. If you’re new to keeping plants we have designed a special set of terracotta pots which contains a suitable pot for each growth phase. You can find it in our online store.

Should the plug of the plant be removed before I plant it?

We hear this a lot. We recommend leaving the plug to avoid damaging your PLNTS’ roots. Don’t worry, all of our plugs are 100% biodegradable meaning they won’t harm the earth!


I’ve sent an email to the, how quickly can I expect a response?

That’s excellent! We love hearing from the PLNTS’ community. Though, as much as we would love to, we aren’t always able to answer queries as quickly as we would like. But we strive to respond within 48 hours.