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Customer Service FAQ

Help!! My plant has arrived damaged. What do I do now?!
That’s terrible news. Though, it sometimes happens, it’s always upsetting to hear. You’ve got a couple of options. 1. Take a look at the PLNTS doctor page and see if you can do anything at home to bring your plant back to life. 2. Alternatively, send an email, describing the nature of your issue and a picture of the broken order to
How long does it take for me to receive my beautiful order?

It’s great to hear you are adding to your collection! Have no fear, we ship orders every day. In our ordering process you can see how much time it takes for your PLNTS to arrive at your home.

I can’t wait to update my collection, are there any plans to add more products?

Certainly! We constantly have our ears to the ground, hoping to find new plants that meet our standards. Follow us on Instagram to get the latest community updates.

I love nature, how sustainable is PLNTS packaging?

Well you’ve come to the right place. We love plants (and nature), and our goal is to become 100% sustainable. Unfortunately finding the right sustainable packaging is still a real challenge but we are constantly trying to improve. All of our packaging is made from water bottles and other recycled materials. Have a look at the environment page to find out more.

I’ve sent an email to the, how quickly can I expect a response?

That’s excellent! We love hearing from the PLNTS’ community. Though, as much as we would love to, we aren’t always able to answer queries as quickly as we would like. But we strive to respond within 48 hours.

Should the plug of the plant be removed before I plant it?

We hear this a lot. We recommend leaving the plug to avoid damaging your PLNTS’ roots. Don’t worry, all of our plugs are 100% biodegradable meaning they won’t harm the earth!

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