Customer Service FAQ
It’s great to hear you are adding to your collection! Have no fear, we ship orders every day. In our ordering process you can see how much time it takes for your PLNTS to arrive at your home.
Certainly! We constantly have our ears to the ground, hoping to find new plants that meet our standards. Follow us on Instagram to get the latest community updates.
Well you’ve come to the right place. We love plants (and nature), and our goal is to become 100% sustainable. Unfortunately finding the right sustainable packaging is still a real challenge but we are constantly trying to improve. All of our packaging is made from water bottles and other recycled materials. Have a look at the environment page to find out more.
That’s excellent! We love hearing from the PLNTS’ community. Though, as much as we would love to, we aren’t always able to answer queries as quickly as we would like. But we strive to respond within 48 hours.
We hear this a lot. We recommend leaving the plug to avoid damaging your PLNTS’ roots. Don’t worry, all of our plugs are 100% biodegradable meaning they won’t harm the earth!
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