Though each member of the PLNTS family is committed to ensuring that every product makes it to our community in tip-top shape, from time to time accidents do happen. But not to fear, we are committed to rectifying any issues that arise. How? Simple, send a photograph of your product along with a description of the issue to emma@PLNTS.com. If you have any questions about the PLNTS’ complaints process, get in touch. We would be more than happy to help.