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The carriers have started shipping to the UK again, unfortunately they aren’t ready to ship plants yet due to the phytocertification needed. We hope their system for phytocertifications to be ready in the end of March, after we have done some testing in February we believe shipping to the UK will be possible again in the beginning of March. From the current available information the taxes will be 20% for all our products with 0% import duty. This is subject to change.

Last updated 15-01-2021 09:04 CET

Currently the carriers do not transport to the UK anymore, therefore we will not be able to take any orders from the UK. We hope that in January it will be possible to make you happy with our PLNTS again, it is all still very uncertain for now. Thank you for your understanding and Happy Holidays. But there is hope!

Last updated 21-12-2020 14:02 CET


FAQ for UK PLNTSlovers

brexit

I prefer to cancel my order, is this still possible?
If your order is not yet in the shipping process, your order will be cancelled. The money will be refunded within 5 working days. Sorry for any inconveniences caused by this.
My order has been cancelled, will I get my money back?

DHL and PostNL unfortunately no longer take shipments to the UK. As a result, we had to cancel orders that had not yet been shipped. The money will be refunded within 5 working days. Sorry for the inconvenience caused by this.

What if my order gets stuck somewhere along the way?

Our support team is also ready for your Brexit questions! Please send an email to support@plnts.com with your order number so we can help you find the shipment.

What if my PLNTS did not survive the trip due to Brexit circumstances, do I still have a guarantee on my PLNTS?

During the Brexit situation you are of course entitled to a 30-day guarantee. Send our support team photos of the damaged plants and we will come to a solution together!

When are we able to order again?

We hope that in March it will be possible to make you happy with our PLNTS again, for now it is all still very uncertain.

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